At Jahan Scents, customer satisfaction is our priority. We take great care to ensure that every order is packed and delivered in excellent condition. Please read our Refund and Returns Policy before placing your order.
Due to the nature of perfumes and fragrance products, we generally do not accept returns or exchanges on opened, used, or unsealed products for hygiene and safety reasons.
However, if you receive a damaged, defective, or incorrect item, we will be happy to review your request and provide an appropriate solution.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
Clear photos or a video of the product and packaging.
A brief description of the issue.
Once we verify the claim, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
Refunds may be considered in the following situations:
You received a damaged or defective product.
You received the wrong product.
Your order could not be fulfilled by Jahan Scents after payment.
Approved refunds will be processed through an agreed payment method. Processing times may vary depending on your payment provider.
Delivery charges may be non-refundable unless the issue resulted from an error on our part or applicable law requires otherwise.
The following items are generally not eligible for return or exchange:
Opened or used perfumes and fragrances.
Products with broken seals due to customer handling.
Products damaged after delivery due to misuse or improper storage.
Products purchased during final-sale or clearance promotions, except where required by applicable law.
If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible.
Where a return is approved, the product must be returned with its original packaging, accessories, and any included items. We reserve the right to assess the product’s condition before approving a refund or replacement.
Please do not send any product back without contacting us first and receiving return instructions.
To request assistance with a return, replacement, or refund, please contact Jahan Scents through the contact details provided on our website.
Please include your order number and relevant photos or videos so our team can review your request.
Jahan Scents reserves the right to update this policy when necessary. Any changes will be published on this page.
This policy does not affect any consumer rights that cannot be excluded under applicable law.
Thank you for shopping with Jahan Scents. We appreciate your trust and support.